Shipping & returns

We currently ship orders within the United States.

Processing Time

Orders are typically processed and shipped within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

During periods of high order volume, processing may take a little longer. We will do our best to keep you informed of any significant delays.

Shipping Times

Estimated delivery times are provided at checkout and may vary depending on your location and the shipping carrier.

Delivery times are estimates and are not guaranteed. Once your order has been shipped, delivery may be affected by carrier delays, weather, holidays, customs, or other circumstances outside of our control.

Shipping Costs

Available shipping options and shipping costs are calculated and displayed at checkout based on your shipping address and order.

Any free shipping promotions will be subject to the terms stated at the time of the promotion.

Tracking

When your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking information to become active after your order has been shipped.

Incorrect or Incomplete Addresses

Please make sure your shipping address is correct before completing your order.

If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.

Lost or Damaged Packages

If your package appears to be lost, delayed, or arrives damaged, please contact us at support@feyavi.com as soon as possible. We will work with you and the shipping carrier to resolve the issue.

FEYAVI is not responsible for delays or losses caused by circumstances outside our reasonable control, including carrier delays, incorrect addresses, severe weather, or other delivery disruptions.

International Shipping

At this time, we ship only to the United States. We may expand our shipping destinations in the future.

We want you to love your Feyavi purchase. If you change your mind about an item, we accept returns within 30 days of delivery, subject to the conditions below.

Eligibility for Returns

To be eligible for a return, the product must:

• Be unused and unapplied

• Be unopened and in its original packaging

• Be in the same condition in which you received it

• Include proof of purchase

For hygiene reasons, we cannot accept returns of products that have been opened, used, applied, or altered.

How to Start a Return

To request a return, please contact us at support@feyavi.com within 30 days of receiving your order.

Please do not send an item back before your return has been approved. We will provide you with instructions for where to send your return.

Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if your item is defective, damaged, or if you received the wrong item.

Please email support@feyavi.com with your order number and, where applicable, photos of the item and packaging. We will review the issue and work with you to provide an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

For hygiene reasons, we do not accept returns of products that have been opened, used, applied, or altered.

We also cannot accept returns of gift cards or items specifically identified as final sale.

These exclusions do not affect any mandatory consumer rights that may apply under applicable law.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different product or style, the fastest option is to return the eligible item and place a new order after your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for us to process the refund after the return has been approved. Your bank or credit card company may require additional time to post the refund to your account.

Original shipping charges are generally non-refundable for change-of-mind returns. If your item was defective, damaged, or incorrect, we will work with you to determine the appropriate resolution.

If you have questions about a return or refund, please contact us at support@feyavi.com.